All accommodation is offered subject to availability at time of receipt of deposit and at the tariffs applicable according to season.
Rooms may be occupied from 2pm onwards the day of arrival and must be vacated by 11.30am on the day of departure
The proprietor cannot accept responsibility for the loss of guest’s property unless handed in for safe custody.
Accounts must be paid on the day of departure, or before if preferred. Payment for Cheltenham race events will be taken in full the week prior to arrival.
In the event of any cancellation or curtailment, should the accommodation not be re-let, the total cost as per the reservation will be liable.
Deposits are not refundable if a booking is cancelled within 14 days of your stay and any commission due to booking agents is payable. Deposits taken are the tariff for the first night’s stay per room.
If the deposit has been paid using a credit card authorised account number, then any payment due, owing to cancellation, will also be made on this same account number by the proprietor.
The proprietor reserves the right to amend, curtail or terminate any contract should the conduct of any person who is party to that contract cause any detriment to the well being of other guests.
When booking your holiday you are entering into a legally binding contract and it is recommended that you take out holiday insurance cover.
Woodlands Guesthouse in a non-smoking establishment. This includes all guest rooms. A room recovery fee will be charged for smoking in guest rooms.